Frequently asked questions and answers about Giftcardmall, Prepaid Visa debit cards and Prepaid Mastercard cards.

What’s a Prepaid Visa Gift card and how do I use it?

The Card is a Visa Gift Card. You can use it like a debit card to buy stuff anywhere Visa is accepted in the U.S. You can’t get cash out of it, use it for gambling, or at places that swipe cards the old-fashioned way. Write down the card number and the customer service number from the back just in case it gets lost or stolen. Every time you buy something, that amount gets deducted from what you have on the Card. Always choose “credit” when you check out.

How do I check how much money I have left on my Card?

If you have a prepaid Visa gift card, then to see your balance, go to www.giftcardmall.com/mygift or mygift.giftcardmall.com, call 1 855-202-5628 anytime for an automated check, or just keep an eye on it as you spend. Some stores might not know your balance.

If you have a prepaid Mastercard gift card, then visit https://mcgift.giftcardmall.com to check your balance.

How to a activate my Giftcardmall Mygift Visa Card?

Giftcardmall.com Mygift Card Activation is done at the website  https://www.giftcardkey.com. Once at Giftcardkey.com, choose either Visa card or Mastercard and follow the instructions.

Do I need to register my Prepaid Visa Card to buy things online or over the phone?

Yes, if you want to shop online, by mail, or over the phone, you need to register your Card at www.giftcardmall.com/mygift. This lets merchants verify it’s really you using the Card, otherwise, they might not let you make the purchase.

If you have a prepaid Mastercard gift card, then visit https://mcgift.giftcardmall.com to register your gift card.

Are there fees with the Card after I buy it?

Yes, if you don’t use your Card for 12 months, you’ll be charged $4.95 every month after that until you use it again. To avoid this, just use your Card regularly. If you lose your Card, there’s a fee to replace it, but no fee if it just expires.

Do the funds on my Prepaid Visa Card expire?

No, the money on your card doesn’t expire. You can move them to a new card, if your card expires.

Does my Prepaid Visa Card expire?

Yes, your Card has a “valid thru” date on the front. If it expires but still has money on it, you can get a new one without any charge. Just call 855-202-5628.

Can I add more money to the Card?

No, you can’t add money to it yourself. However, when you shop at certain stores, the Award Sponsor might add up to 5% back to your Card depending on how much you spend.

How do I earn money back with my Card?

When you buy things at specific stores, you’ll get up to 5% of your purchase added back to your Card. Check out www.giftcardmall.com/mygift for a list of these stores and the exact percentages you can earn back.

What if I spend more than what’s on my Card?

Tell the cashier how much is on your Card. They can use that amount, and then you’ll have to pay the rest some other way. This is called a “split tender transaction.”

Can I use my Prepaid Visa Card in restaurants or service places?

Yes, but remember that places like restaurants might hold an extra 20% or more to cover tips. Make sure you have enough to cover that extra amount, or your Card might be declined.

Can I use my Prepaid Visa Card at gas stations?

It’s hit or miss. To avoid having your funds held up, it’s safer to pay inside rather than at the pump.

What do I do if my Card is lost or stolen?

Call Customer Service right away at 1 855-202-5628 to cancel it. Keep your Card number written down somewhere safe.

Can I use a PIN for my Prepaid Visa Gift Card?

Yes, you can get a PIN by going online to www.giftcardmall.com/mygift or by calling the customer service number. The PIN is only good for purchases, not for getting cash back or using ATMs.